Help and Contact
Click here to find comprehensive answers to frequently asked questions on our dedicated page.
How can our support team help you today?
Parcel tracking
Your order confirmation email includes an estimated delivery date for your parcel. Have you checked it?
lightbulb_outline If your parcel has already been dispatched, the tracking number is immediately available in your Customer Account (Order history).
Parts compatibility
The site menus, available filters and product pages almost always indicate compatible model years.
lightbulb_outline Tip: Send us your VIN number (box E on the registration document) so we can help you as effectively as possible.
Worldwide & overseas territories delivery
We deliver worldwide via DHL or national postal networks.
info_outline Outside the European Union, sales are tax-free and any customs duties upon arrival are payable by the recipient.
After-sales / Order issue
A product arrived damaged, an item is missing or we sent the wrong part number? We are sorry.
camera_alt Important: For immediate handling, please prepare photos of the parcel, shipping label and relevant product before contacting us.
Returns & Exchanges
14-day return period for new, unused products returned in their original packaging (excluding customised products).
swap_horiz Exchange: We accept exchanges! Tell us the new part number you want to receive a quote including return and reshipment.
Trade Account
We offer special pricing and VAT-free invoicing (outside France) for motorcycle industry professionals.
assignment_ind Contact our team to receive your trade terms, sending us your company registration document and intra-community VAT number.